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Tips and tools

SME: 3 tips for choosing the right Internet connection
Whether you work at the office or from home, you need to be able to count on reliable technological solutions that are adapted to your business. You might not realize it, but the foundation of your technological infrastructure—your Internet connection—is vital, as it can have a major impact on your business continuity. Here are a few tips for choosing the right service for you.
10 tips for enriching the customer experience during a pandemic
The pandemic has really changed our consumption habits. In just a few weeks, online shopping, home deliveries, in-store pick-ups, e-payments, and e-transfers have skyrocketed.  Thankfully, promoting local producers and businesses has allowed several companies to alleviate the financial curve. But what do the coming months and years have in store? The answer lies in part in the customer experience . . . and in part in this series of tips to positively transform your future.
Customer service : the 6 golden rules of communication
Les PME doivent considérer le service à la clientèle comme un point névralgique du développement de leurs affaires. Après tout, le niveau de vos ventes et l’ampleur de votre rentabilité dépendent de votre capacité à satisfaire vos clients. D’où l’importance d’adopter de bonnes pratiques pour communiquer efficacement… et veiller ainsi à la pérennité de votre organisation.
5 tips for making working from home more permanent . . . and more productive
Recent months have accelerated the emergence of remote working all over the world, but the trend had already started a few years ago. Employers considering making this practice a more permanent one have just one concern: ensuring business continuity, even when the work is done from a distance. Or even if another major crisis rocks the planet. Is your company looking to prolong the teleworking experience? Here are five tips for making it happen while getting back to your usual pre-pandemic pace.
Relaunch + employee motivation: tips for getting back to business
Usually, several factors and events affect workers’ daily routine, both professionally and personally. And right now, the current situation touches everyone. How will managers succeed in maintaining their teams’ motivation, commitment, and mobilization? Or flattening the curve of the psychological, family, and social impacts these past few months have had on employees? During a relaunch such as this, the answers to all these questions are of utmost importance.
4 steps for establishing your business continuity plan
Unexpected events can have serious consequences on your business. The COVID-19 pandemic is one such example. Other potentially catastrophic events include fires, natural disasters, and extended IT system power outages . . . all of which can have major financial repercussions on your company. Protect yourself with a business continuity plan, and be ready for whatever comes your way!
The Business Customer Centre: manage your account remotely
Properly managing your telecommunications account is essential, and it can sometimes be hard to find the time to do it.
How to build customer loyalty
In 2018, 257 restaurants in Québec filed for bankruptcy. It’s therefore essential that restaurants and bars learn how to stand out from the competition!