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Communication

10 tips for enriching the customer experience during a pandemic
The pandemic has really changed our consumption habits. In just a few weeks, online shopping, home deliveries, in-store pick-ups, e-payments, and e-transfers have skyrocketed.  Thankfully, promoting local producers and businesses has allowed several companies to alleviate the financial curve. But what do the coming months and years have in store? The answer lies in part in the customer experience . . . and in part in this series of tips to positively transform your future.
Customer service : the 6 golden rules of communication
Les PME doivent considérer le service à la clientèle comme un point névralgique du développement de leurs affaires. Après tout, le niveau de vos ventes et l’ampleur de votre rentabilité dépendent de votre capacité à satisfaire vos clients. D’où l’importance d’adopter de bonnes pratiques pour communiquer efficacement… et veiller ainsi à la pérennité de votre organisation.
BYOD and the emergence of flexible mobile management
For employees, changing mobile devices is both a smart move as well as a fun one. It’s a great opportunity to spoil yourself! But for managers, it can become a headache. With all the different models and plans offered, mobile for business can take many forms. What’s key is knowing how to adapt to everyone’s needs.
The Business Customer Centre: manage your account remotely
Properly managing your telecommunications account is essential, and it can sometimes be hard to find the time to do it.