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10 tips for enriching the customer experience during a pandemic

10 tips for enriching the customer experience during a pandemic

The pandemic has really changed our consumption habits. In just a few weeks, online shopping, home deliveries, in-store pick-ups, e-payments, and e-transfers have skyrocketed.  Thankfully, promoting local producers and businesses has allowed several companies to alleviate the financial curve. But what do the coming months and years have in store? The answer lies in part in the customer experience . . . and in part in this series of tips to positively transform your future.

The pandemic has really changed our consumption habits. In just a few weeks, online shopping, home deliveries, in-store pick-ups, e-payments, and e-transfers have skyrocketed.  Thankfully, promoting local producers and businesses has allowed several companies to alleviate the financial curve. But what do the coming months and years have in store?…

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The pandemic has really changed our consumption habits. In just a few weeks, online shopping, home deliveries, in-store pick-ups, e-payments, and e-transfers have skyrocketed.  Thankfully, promoting local producers and businesses has allowed several companies to alleviate the financial curve. But what do the coming months and years have in store? The answer lies in part in the customer experience . . . and in part in this series of tips to positively transform your future.
Les PME doivent considérer le service à la clientèle comme un point névralgique du développement de leurs affaires. Après tout, le niveau de vos ventes et l’ampleur de votre rentabilité dépendent de votre capacité à satisfaire vos clients. D’où l’importance d’adopter de bonnes pratiques pour communiquer efficacement… et veiller ainsi à la pérennité de votre organisation.
Recent months have accelerated the emergence of remote working all over the world, but the trend had already started a few years ago. Employers considering making this practice a more permanent one have just one concern: ensuring business continuity, even when the work is done from a distance. Or even if another major crisis rocks the planet. Is your company looking to prolong the teleworking experience? Here are five tips for making it happen while getting back to your usual pre-pandemic pace.
For employees, changing mobile devices is both a smart move as well as a fun one. It’s a great opportunity to spoil yourself! But for managers, it can become a headache. With all the different models and plans offered, mobile for business can take many forms. What’s key is knowing how to adapt to everyone’s needs.
Usually, several factors and events affect workers’ daily routine, both professionally and personally. And right now, the current situation touches everyone. How will managers succeed in maintaining their teams’ motivation, commitment, and mobilization? Or flattening the curve of the psychological, family, and social impacts these past few months have had on employees? During a relaunch such as this, the answers to all these questions are of utmost importance.
Unexpected events can have serious consequences on your business. The COVID-19 pandemic is one such example. Other potentially catastrophic events include fires, natural disasters, and extended IT system power outages . . . all of which can have major financial repercussions on your company. Protect yourself with a business continuity plan, and be ready for whatever comes your way!

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